Privacy Policy — db54

When you register an account on db54, make use of our casino games, sports betting markets, or payment services, or interact with our support team, db54 collects certain categories of personal data. The data we collect falls into the following categories:

db54 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-declarations made voluntarily by the player), or biometric data beyond what is strictly required for identity verification purposes.

Data collected from third parties — such as identity verification results from KYC service providers, payment confirmation data from bKash and Nagad, or fraud risk signals from security partners — is handled with the same level of care as data collected directly from you. db54 does not purchase personal data from data brokers or marketing list providers.

db54 processes your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the original purpose of collection. The primary purposes for which db54 processes personal data are as follows:

• Account Registration and Management: To create, maintain, and administer your player account, including verifying your identity, processing account changes, and responding to account-related support requests.
• Age and Identity Verification (KYC): To confirm that you are 18 years of age or older and that the identity you have provided is genuine. This is a legal and responsible gaming obligation that db54 cannot fulfil without processing identity documents.
• Payment Processing: To process deposit and withdrawal transactions via your nominated BDT payment method, verify that payment accounts belong to the registered account holder, and maintain accurate financial records.
• Service Delivery: To provide access to casino games, sports betting markets, fishing games, and other platform features. Gameplay data is used to record wager outcomes, apply bonus wagering calculations, and generate account statements.
• Fraud Prevention and Security: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, money laundering, match-fixing, and other forms of fraud or financial crime. Technical data including IP addresses and device fingerprints is used for this purpose.
• Responsible Gaming Compliance: To apply and enforce any deposit limits, loss limits, session time limits, cooling-off periods, or self-exclusion arrangements that a player has set or that db54 has applied in accordance with its responsible gaming obligations.
• Legal and Regulatory Compliance: To comply with applicable financial record-keeping requirements, respond to lawful requests from competent authorities, and maintain audit trails required for compliance purposes.
• Customer Support: To respond to your support enquiries via live chat or email, investigate complaints, and maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Marketing Communications (Opt-in Only): To send you promotional offers, bonus notifications, and platform news via email or SMS, but only where you have explicitly opted in to receive such communications. You may withdraw this consent at any time through your account settings or by contacting support.
• Platform Improvement: To analyse aggregate, anonymised usage patterns in order to improve the platform's performance, user experience, game selection, and payment flow. This analysis does not involve processing data in a way that identifies individual players.

db54 does not use automated decision-making processes — including profiling — that produce legal or similarly significant effects on individual players, unless those players have been specifically informed of and have consented to such processing.

db54 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared with third parties only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum data necessary to process deposit and withdrawal transactions. These providers operate under their own privacy policies and are responsible for securing data in their possession.
• Identity Verification Partners: db54 may use third-party KYC and document verification services to assist in confirming the authenticity of identity documents submitted by players. These providers process identity data under strict data processing agreements with db54 and are not permitted to use the data for any other purpose.
• Game Technology Providers: Studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive session data necessary to deliver real-time game functionality — for example, bet amounts and game round identifiers. These providers do not receive full identity or financial data beyond what is required for game delivery.
• Fraud and Security Services: db54 may share technical data — including IP addresses and device identifiers — with fraud detection and cybersecurity service providers for the purpose of identifying suspicious activity, preventing account takeover, and maintaining platform integrity.
• Legal and Regulatory Authorities: db54 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, a court order, or a lawful regulatory request. db54 will notify affected players of such disclosure where it is legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of db54's business assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and the privacy terms applicable to their data post-transfer.

All third parties with whom db54 shares personal data are required to maintain adequate security measures for the data in their possession. db54 conducts due diligence on data processors before engaging their services and maintains data processing agreements that bind processors to appropriate data protection standards.

db54 uses cookies and similar local storage technologies on its website and platform. A cookie is a small text file stored on your device by the browser when you visit a website. Cookies allow db54 to recognise your browser, maintain your session, and remember certain preferences between visits. The following categories of cookies are used on db54:

db54 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You will not be tracked by db54 across other websites that you visit after leaving the db54 platform.

You can manage or delete cookies through your browser's settings at any time. Please be aware that disabling functional or analytics cookies may affect your experience on the platform but will not prevent you from accessing core gaming and betting services. Disabling strictly necessary or security cookies may prevent you from logging in or accessing account features that depend on authenticated sessions.

db54 may also use local storage (a browser-based data storage mechanism similar to cookies) to cache certain platform assets for performance purposes. Local storage data does not contain personally identifiable information and is not transmitted to db54 servers in the same way as cookies.

db54 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and the db54 platform is encrypted using SSL/TLS technology. This prevents interception of data in transit.
• At-Rest Encryption: Sensitive data fields — including identity document references, payment account references, and account credentials — are stored in encrypted form on db54 servers. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within db54's systems is restricted to staff members who have a legitimate operational need to access it. Role-based access controls and audit logging ensure that data access is tracked and limited to authorised personnel.
• Two-Factor Authentication: db54 encourages all players to enable two-factor authentication (2FA) on their accounts. 2FA provides an additional layer of security beyond the username and password, significantly reducing the risk of unauthorised account access.
• Security Monitoring: db54 operates continuous monitoring of its systems to detect unusual activity, potential intrusions, and data anomalies. Incidents are investigated promptly by the security team.

Data Retention: db54 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and for any additional period required by applicable law or regulation. The following general retention guidelines apply:

• Active account data is retained for the lifetime of the account plus a minimum of five years following account closure, to comply with financial record-keeping obligations.
• KYC identity documents are retained for a minimum of five years following the completion of the verification process or the closure of the account, whichever is later.
• Support communications (live chat transcripts, email exchanges) are retained for a minimum of two years for dispute resolution and quality assurance purposes.
• Technical log data (IP addresses, session timestamps) is retained for up to 12 months and then purged on a rolling basis unless specific records are required for an ongoing security investigation.
• Marketing preference data (opt-in records) is retained for as long as the player's account is active and for a period sufficient to demonstrate compliance with consent requirements after account closure.

When personal data is no longer required to be retained, it is securely deleted or anonymised in a manner that prevents its reconstruction or re-identification.

As a player on db54, you hold the following rights in relation to the personal data we hold about you. These rights can be exercised by contacting the db54 support team via live chat or by email at [email protected]. db54 will respond to all valid privacy rights requests within 30 days, and in complex cases within a maximum of 60 days with prior notice.

• Right of Access: You have the right to request confirmation of whether db54 holds personal data about you, and to receive a copy of that data in a commonly used format. This is sometimes called a Subject Access Request (SAR). db54 will process SARs at no cost unless the request is manifestly unfounded or excessive.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. Minor corrections — such as updating your email address or mobile number — can be made directly through account settings without requiring a formal request.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis exists), or where the data has been processed unlawfully. This right is not absolute — db54 may be required to retain certain data for legal compliance purposes even after receiving an erasure request, in which case db54 will explain what data is being retained and why.
• Right to Restriction of Processing: You have the right to request that db54 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Data Portability: Where db54 processes your data on the basis of your consent or a contract with you, and where the processing is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a justification. You also have the right to object to processing based on db54's legitimate interests, though such objections will be considered against db54's legitimate need to operate a safe and compliant platform.
• Right to Withdraw Consent: Where db54 processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the db54 support team with a clear description of your request. You may be asked to verify your identity before your request is processed, to ensure that personal data is not disclosed to an unauthorised party.

db54 is strictly an adult platform. Registration and use of all platform services are permitted only for individuals who are 18 years of age or older. db54 does not knowingly collect or process personal data from individuals under the age of 18.

As part of the registration process, all players are required to confirm via a mandatory declaration that they are aged 18 or above. db54 applies a Know Your Customer (KYC) process that requires documentary proof of age — via a Bangladesh National ID Card (NID), passport, or equivalent official government-issued document — before the first withdrawal is processed, and at any earlier point at db54's discretion.

If db54 receives information suggesting that a registered player may be under the age of 18, the account will be suspended immediately pending investigation. If the investigation confirms that the account holder is underage, the following actions will be taken without exception:

• The account will be permanently closed.
• Any funds deposited by the underage player will be returned to the originating payment method, minus any amounts wagered, in accordance with applicable guidelines. Winnings accumulated by an underage player will be voided.
• All personal data relating to the underage player will be handled in accordance with this Privacy Policy and applicable child data protection obligations.
• The matter may be reported to relevant authorities where required by law.

Parents and guardians who believe that a minor may have accessed db54 should contact the support team immediately at [email protected]. db54 will investigate all such reports with priority and take appropriate action. db54 also recommends the use of parental control software to prevent minors from accessing online gambling platforms.

db54 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to the Platform's data processing practices, changes in applicable law, or improvements to how db54 communicates its data handling standards to players.

When a material change is made to this Privacy Policy, db54 will notify registered players via one or more of the following methods: a notification displayed within the platform upon next login; an email sent to the registered email address on the account; or a notice on the db54 website. The effective date of the revised policy will be updated at the top of this page.

Continued use of the db54 platform after a Privacy Policy update has been communicated constitutes your acknowledgement of the updated policy. If you do not agree with any changes made to this Privacy Policy, you should stop using the platform and contact support to request account closure and deletion of your data (subject to applicable retention obligations).

This Privacy Policy is written in English. In the event of any translation of this document into another language for reference purposes, the English version governs in all cases of ambiguity or conflict.

Contact Details: All privacy-related requests, questions, and complaints can be directed to the db54 support team using the contact details below:

• Live Chat: Available 24/7 inside your db54 account dashboard.
• Email: [email protected] (response within 1 hour during Bangladesh Standard Time business hours; all privacy requests acknowledged within 48 hours).
• Response Language: English.
• Time Zone: Bangladesh Standard Time (BST, UTC+6).

If you are unsatisfied with db54's response to a privacy complaint, you have the right to escalate the matter to the appropriate data protection or regulatory authority in your jurisdiction. db54 will cooperate fully with any lawful investigation.